Haii Privacy Policy

Effective Date: April 23, 2025

1. Introduction

Haii ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our video chat application ("Haii" or "Service"). By accessing or using Haii, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Full name, email address, phone number, date of birth, and password
• Profile Information: Profile photo, gender, bio, interests, and location (city-level)
• Payment Information: Credit/debit card details, PayPal information (processed by secure third-party payment processors)
• Communication Data: Messages, photos, videos shared in chats
• Customer Support: Information provided when contacting our support team

2.2 Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers (e.g., IDFA, Android ID), hardware model
• Usage Data: Time spent on features, frequency of use, interaction patterns, search queries
• Technical Information: IP address, browser type, language preferences, connection type (WiFi/mobile data)
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience

2.3 Information from Third Parties

• Social Media Platforms: If you connect via social media, we may receive basic profile information
• Advertising Partners: Non-personal information about your interests for ad targeting
• Security Services: Information to help verify accounts and prevent fraud

3. Age Restrictions and Minor Protection

3.1 Strict 18+ Policy

Haii is designed exclusively for adults aged 18 and older. We do not knowingly collect, process, or maintain any personal information from individuals under 18 years of age.

3.2 Verification Process

To enforce this policy:

• All users must certify they are 18+ during registration
• We may employ age verification technologies
• Additional documentation may be required for suspicious accounts

3.3 Data Handling for Minors

If we discover we have inadvertently collected information from a minor:

• All associated data will be immediately deleted
• The account will be permanently terminated
• Any purchased virtual currency or memberships will be voided without refund

3.4 Parental Controls

Parents/guardians who believe their child may have provided information to us should contact us immediately at service@haii.style with:

• Proof of parental/guardian status
• Details of the account in question
• A request for data deletion

3.5 Reporting Mechanism

Users may report suspected underage accounts through:

• In-app reporting tools (Profile > Report > Underage User)
• Email to service@haii.style
  Our team will investigate all reports within 48 hours.

3.6 Technical Safeguards

We implement:

• Age-filtering algorithms in registration
• Regular database sweeps for potential underage users
• Staff training on minor protection protocols

4. How We Use Your Information

4.1 To Provide and Improve Our Services

• Deliver personalized video chat experiences
• Develop new features and functionality
• Conduct research and analysis to improve service quality
• Troubleshoot technical issues

4.2 For Safety and Security

• Verify accounts and prevent fraud
• Moderate content to enforce our community guidelines
• Investigate suspicious activity or violations
• Protect the rights and safety of our users

4.3 For Business Operations

• Process payments and prevent transactional fraud
• Communicate service updates and announcements
• Conduct marketing and promotional activities
• Comply with legal obligations

5. Data Sharing and Disclosure

5.1 With Your Consent

We will share personal information with third parties when we have your explicit consent to do so.

5.2 Service Providers

We engage trusted third parties to perform functions including:

• Payment processing
• Cloud storage and hosting
• Analytics and crash reporting
• Customer support services
• Marketing and advertising

These providers are contractually obligated to protect your data.

5.3 For Legal Reasons

We may disclose information:

• To comply with legal processes or government requests
• To enforce our Terms of Service
• To protect against legal liability
• To prevent harm to others

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

6. Data Retention

We retain your personal information only as long as necessary to:

• Provide services you request
• Maintain business records for legal compliance
• Resolve disputes
• Enforce our agreements

Typical retention periods:

• Account information: Until account deletion
• Financial records: 7 years for tax purposes
• Chat content: 30 days after deletion
• Server logs: 12 months

7. Your Rights and Choices

7.1 Access and Correction

You may review and update your account information at any time through the app settings.

7.2 Data Portability

Upon request, we will provide your data in a structured, commonly used format.

7.3 Account Deletion

You may delete your account and associated data through the app settings. Some anonymized data may be retained for analytics.

7.4 Marketing Preferences

You can opt-out of promotional communications by adjusting notification settings or using unsubscribe links.

7.5 Location Information

You can disable location services through your device settings at any time.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We implement appropriate safeguards including:

• Standard Contractual Clauses (EU)
• Privacy Shield frameworks (where applicable)
• Other legally approved mechanisms

9. Security Measures

We implement comprehensive security measures including:

• End-to-end encryption for video chats
• TLS 1.2+ encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Two-factor authentication for employee access
• Strict access controls and monitoring

10. Changes to This Policy

We will notify you of material changes through:

• In-app notifications
• Email to registered addresses
• Prominent notices on our website

Your continued use after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related inquiries or to exercise your rights:
Email: service@haii.style

We respond to all legitimate requests within 30 days.

12. Dispute Resolution

If you have concerns about our privacy practices, you may:

1. Contact us first to seek resolution
2. File a complaint with your local data protection authority
3. For EU residents: Lodge a complaint with your national supervisory authority

By using Haii, you acknowledge you have read and understood this Privacy Policy.